Terms and Conditions of Use:
Detailed description of goods and/or services
illy South Africa is a business in the beverage industry that markets coffee.
Subject to availability and receipt of payment, requests will be processed within 3 – 10 working days and delivery confirmed by way of order number Order will be dispatched via Dawn Wing. Kindly ensure that there is somebody to receive your parcel at the address that you have provided us. Unfortunately there is no flexibility in changing delivery address once your order has been placed and paid for.
In order to claim for damaged or broken items (applicable only to cups and glassware) please sign the delivery note “GOODS NOT CHECKED”.
The offering on this website is available to South African clients only.
Return and Refunds Policy
The provision of goods and services by illy South Africa is subject to availability. In cases of unavailability, illy South Africa will refund the client in full within 30 days.
Any goods to be returned must be returned to 64/66 Eloff Street Extention, Village Deep, JHB 2001 within 14 days of receipt of delivery. Only products unopened and in original packaging will be credited. The cost of returns will be at the customer’s expense. Refund will be processed within 5 working days (once returned goods have been received by us) with a 10% handling fee.
illy South Africa shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by EFT.
Credit card acquiring and security: Credit card transactions will be acquired for illy South Africa via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details: Customer details will be stored by illy South Africa separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
Merchant Outlet country and transaction currency: The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
illy South Africa takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and illy South Africa chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
illy South Africa may, in its sole discretion, change this agreement or any part thereof at any time without notice. Company information This website is run by illy No Doubt Importers is a private company based in South Africa trading as illy South Aifrca and with registration number 2001/017166/07.